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Non Guzzi tale of woe.

Printed From: - moto guzzi forum
Category: Social section
Forum Name: The Bar.
Forum Description: Normal bar chat with the virtual pint.
Printed Date: 06 Feb 2023 at 05:22
Software Version: Web Wiz Forums 12.03 -

Topic: Non Guzzi tale of woe.
Posted By: jmee54
Subject: Non Guzzi tale of woe.
Date Posted: 14 Aug 2022 at 10:58
I'm not sure if this is really allowed on a Guzzi forum -but.....

I bought a new phone off ebay.
From the start he phone had some sort of problem reading my Sim card, so no phone, but everything else functioned normally. In fact it wouldn't read it at all. I took it to two phone shops where the young geeks tried to find the problem but failed. They said try a new Sim card which I did 3 times, two from my provider and one Tesco pay as you go, all with no luck.
All of these Sims worked perfectly with my old phone.

The seller is obviously a none English company and have been extremely poor at answering ebay messages, (but have done so bit by bit so they are well aware of the problem) so I have opened a dispute with Paypal/Ebay (What a nightmare that is!!!)
It has been a long protracted war of atricion between me and the seller to get this sorted. After ebay intervened they said send it back and they would examine it and either fix it, replace it or refund me.

My latest message is this -

"services center response can not login in to your devices due the google account need login
Please provide the account email and password
Will update you after your response
the payment dispute will base on the message and purpose of your return".

Before I returned the phone I reset it to remove everything I had initially installed.

My question is, why would they need access to my Google account and wouldn't revealing my login details to Google be an unsafe thing to do?
I don't see why they would need my Google account to look at the Sim malfunction.

If there is someone who understands the workings of such technology I would be extremely grateful if they could enlighten me.

Cheers John.

Posted By: red leader one
Date Posted: 14 Aug 2022 at 11:40
I think you are right to be cautious.

Posted By: Zecis
Date Posted: 14 Aug 2022 at 12:17
They will try to remotly fix/diagnose the problem... but yes agree with Red Leader... make sure there is nothing on it that has private info... you can set up a new google account in about 5 mins - completely seperately to your own... but why should you??

Regards Adam
Located near Stonehenge
...A 1200sport (2 valve with stage 1), Daytona RS, a LeMans 1, and a Centauro GT (the last 2 are for sale if you are interested)

Posted By: Brian UK
Date Posted: 14 Aug 2022 at 13:12
There are a lot of counterfeit phones for sale on eBay, you should reject it and claim your money back from eBay.


Better 5 minutes late in this world than years early in the next.

Posted By: Barry
Date Posted: 14 Aug 2022 at 13:46
Under no circumstances ever give anyone a password to anything (of yours) over the phone - anyone that would ask for such information is someone to be suspicious of and cautious of. Period.

Posted By: jmee54
Date Posted: 14 Aug 2022 at 17:00
No i'd never reveal anything over the phone and was imediately unsure why anyone would need my Google account to check my Sim card reader. The phone was sent clean, with no information on it.

Posted By: Brian UK
Date Posted: 14 Aug 2022 at 17:23
If it's new and you just bought it, under the distance selling regs you can get your money back. No requirement for them to do anything but refund you.
All sounds very dodgy to me.
Hope you get your money back.

I bought a simple Nokia 3310 some years back, turned out to be a Chinese copy, but I did get my money back when Ebay intervened.


Better 5 minutes late in this world than years early in the next.

Posted By: AdrianW
Date Posted: 14 Aug 2022 at 20:30
Even if it's a Google phone there is still no need for your account details. Sounds like a scam to me, get your money back via Ebay..

Bristol UK

Posted By: Andy M
Date Posted: 15 Aug 2022 at 11:29
The network bit and tablet bit are barely connected.

Either it's a scam or the seller just doesn't get that some people still use them as telephones. 

It sounds like it's locked to a network. 

Either way,  send it back and don't give them any details. 


Posted By: red leader one
Date Posted: 15 Aug 2022 at 12:54
I'm not sure but I think this is called Deep Scam or something like that.

They send you what you order in this case a phone to make you think the transaction is legitimate.
They know the phone doesn't work.

Then they ask as they have done for your details.

It's how magicians work misdirection to get you looking the other way while they steal your money.   

Posted By: Mike H
Date Posted: 15 Aug 2022 at 16:43
I also don't like the sound if it.

Your SIM works on other phones, so this one is kaput, and why would they need your SIM or account, they'd use their own?? As SIM's can just be swapped.

"Chicken nuggets don't dance on a Tuesday."

Posted By: V7Chris
Date Posted: 16 Aug 2022 at 07:32
Hmm, confirms my policy not to buy from unknown overseas sources/Ebay/ etc. remains sound. Buy cheap- buy twice.

Posted By: Andy M
Date Posted: 16 Aug 2022 at 09:14
Ebay has filters that let you de-select sellers outside the UK or EU.  Both Amazon and Ebay have very good returns policies and tend to support the buyer. They also do all the import paperwork for you. There is a skill in spotting the outright lies some,  particularly Chinese,  suppliers will tell. Spelling mistakes or odd phrases usually. If it's too good to be true,  avoid it. 

I'll take the big retailers over some small supplier that's still grumpy over Brexit or the "boutiques"  who think an agreement with a geographical territory comes with the right to move the decimal point though.

Tell E-bay this is a phishing type scam and I bet they refund it. 


Posted By: Brian UK
Date Posted: 16 Aug 2022 at 11:46
With Ebay you often see "UK stock" plastered all over the advert, then when you scroll down to get the seller details it shows a Chinese address. That avoids the filters.


Better 5 minutes late in this world than years early in the next.

Posted By: jmee54
Date Posted: 16 Aug 2022 at 13:04
Yeah understood, but I have bought many items from Chinese companies both UK based and China based and on the whole all has been good.
I have had a few duff products - like handlebar switches that only have half of the handlebar mount making them unusable. I told them it was unusable so they sent me another the same!
A huge percentage of stuff we buy is made in China, both quality and tat items, from iPhones to cheap toys. Undoubtedly the Chinese are masters of producing clones and fake products that the West seems to do little to prevent being imported. Some items carry huge safety implications - I know.

Ebay's feedback is usually a good indicator of a trustworthy seller, but my downfall is forgeting to check the seller's location. My fault.
Paypal is now involved and the seller has started to suggest that the phone is ok now and are trying to avoid refunding me or replacing the phone - I now have zero trust in them. They do have 100% feedback though!
Life is full of challenges I could do without at the moment.

Posted By: V7Chris
Date Posted: 17 Aug 2022 at 08:31
I don't want hijack the thread or pontificate too much, so I won't post further here after this. I try not buy from PRC unless I am really desperate and can't find a UK made alternative, if not UK then EU, if not EU  then made in somewhere where they don't routinely torture their citizens of ignore human rights and decent employment standards.
This can be really challenging at times. A friend of mine is frustrated because I won't buy a cheap Chinese made Bluetooth helmet intercomm headset for the three times a year that we ride together. I can't find one that isn't too expensive, so I'll do without.

Posted By: Brian UK
Date Posted: 17 Aug 2022 at 16:22
Remember that if a buyer gets refunded, then the feedback is cancelled/ So if that seller has diddles many people, but eventually been forced to refund, then there will be no negative feedback.
So feedback is not a reliable source of information.


Better 5 minutes late in this world than years early in the next.

Posted By: Andy M
Date Posted: 17 Aug 2022 at 16:57
I'm with you Chris,  UK,  US,  EU suppliers first,  then China only if that's the only remaining source and something less important . Ultimately everything is made in China,  but let someone make something out of fixing their **** before I have to*. The way they treat their people is likewise not something you'll influence unless you want to live in a cave, but at some point they will get fed up of being suppliers to known or purchased brands (Benelli etc.) and want to bring their own to the forefront.

*I had a brief spell in the oil and gas industry. For obvious reasons,  reports on casting quality etc. are important. There was a Chinese supplier who used the same photocopy,  even down to the coffee cup rings every time. The company stopped using him. The replacement supplier sent the same certificate. A business culture where you just lie until you get paid.


Posted By: jmee54
Date Posted: 17 Aug 2022 at 18:31
Just about everything you buy is produced by exploiting a work force, yeah I know there are exceptions, but manufacturers will sniff out whoever will do the job for less, which inevitably means paying less on the wages of the workers. As said, most stuff is made in China or Asia or by migrant labour, often in western countries. It is the sh*t show that capitalism is.

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