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Norge knowledge please...

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Richard Hyatt View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Richard Hyatt Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2021 at 18:39
[QUOTE=Marshall the Martian]Oh my giddy aunt. Within 30 minutes and after a brief conversation. They have agreed to refund me. As long as I get the bike sent back. So as soon as I get the V5 it will  sadly be going. One point of note they did offer to do the jobs, but I felt It has gone on long enough. Obviously I wont chill too much before I get the refund in my bank.

I am sure that you can return it using the new keeper supplement that they gave you. That has all ref numbers etc on it. By all means post the v5 back when it reaches you. Waste no time in getting rid of it. 
They have 14 days of receiving the goods for the money to appear in your bank 
Or you providing proof of it being collected.

You may need to speak with them about them collecting it at their expense.

This act gives you the same rights as you going into a shop , picking something up , buying it , then changing your mind due to faulty goods and getting a refund

But 14 days appears everywhere within this act
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Brian UK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2021 at 21:05
Actually if you look at the Gov webpage I linked to the 14 days only applies if the company told you of your right to return before the sale. If they didn't you have far longer.
The instruction to the seller says -

You must tell the customer they can cancel their order up to 14 days after their order is delivered. They do not need to give a reason for cancelling.

If you do not tell the customer about their right to cancel, they can cancel at any time in the next 12 months. If you tell them about the right to cancel during these 12 months, they have 14 days to cancel from when you told them.



Edited by Brian UK - 06 May 2021 at 21:13
Brian.

Better 5 minutes late in this world than years early in the next.
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Marshall the Martian View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Marshall the Martian Quote  Post ReplyReply Direct Link To This Post Posted: 10 May 2021 at 20:15
Well, today the Guzzi went back. Sad to say no agreement could be made so I was left with very little choice. Obviously I have not been reimbursed as yet. Hopefully that wont take to long. Anyways soon I may be able to draw a line under the experience. 

Regards Marsh  
2015 V7 II Special in go faster red
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Brian UK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 10 May 2021 at 21:00
Sad day for you, hope you have no problems getting your money back.
Brian.

Better 5 minutes late in this world than years early in the next.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Marshall the Martian Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2021 at 15:00
From a sad dayCry... to one of the best!  Big smile OMG Marshall is happy, read on.

Finally after a week of being told the refund had been done. It actually landed in my bank! thank crunchie I can now draw a line under this 5 month totally poop malarkey. And move on...

I now have another bike which I am absolutely chuffed to bits with, not a Norge needed a break from them and have settled for a bright shiny...  V7 MK2  In of course the proverbial fastest colour, oh yeah. 



Would just like to say many thanks to all that have helped me along during the past few months. 

Kind regards Marshall Thumbs Up
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c13pep View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote c13pep Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2021 at 15:14
Great to see a happy outcome at long last and the new bike looks very nice so now just enjoyThumbs Up

CHRIS
you can`t have any fun in a straight line

Monza
Honda CB77 project

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Richard Hyatt View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Richard Hyatt Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2021 at 15:15
Bingo.
Clouds and silver linings
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johnno View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote johnno Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2021 at 16:19
EnjoyThumbs Up
1100 sport corsa , Yam R1, guzzi 650tt rider
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Loopian Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2021 at 16:25
Good for you! 
Nice bike enjoy.
Cheers Ian
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Richard Hyatt View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Richard Hyatt Quote  Post ReplyReply Direct Link To This Post Posted: 18 May 2021 at 16:44
I have a V7 111 and toured everywhere on it - you'll love it - got the hepco and becker boxes etc on it.
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