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Dealers - some bad...some good

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cugsy View Drop Down
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    Posted: 10 Sep 2018 at 18:23
OK. I bought the NC750x last september for commuting and based on it costing me peanuts to run. Boring as a marmite butty it is, but it'll do. Anyhoo, the thing is having it serviced and the difference between some dealers. When I had to take it for its 600 mile service I asked how much it would be. About £75 the honda dealer service people said. Could you fit the centre stand while its there? Yes - £125 fitted. OK,£200.  Took it to one of the honda dealers triumph partners (20 miles closer) for the service and waited.  2 hours later I get a bill handed to me for £300.  Not right says me - I quote what the others told me.  'Nothing to do with us'. I argue, they call the other dealer and I get a promise of the difference back but I have to cough up. A week later I get a sort of refund.  So, I wasn't too happy. I'll live with it.
    Back to the original dealers a couple of months ago to see what's involved in the 12 month service and how much. £155 and mostly an oil/filter change and a check over. 2 weeks ago I called them to book it in. 4 phone calls and no answer. 5th call and I leave a message with someone who will get me a callback within an hour. 2 hours and nowt. Out of curiosity I call another honda dealer who is closer in bury st edmunds. Answered straight away, service quote is £30 cheaper and it's booked in.  About 3 hours later I get a call asking me if I want to book the honda in from the original dealer. I mention the 30 quid difference. He gets snooty and mentions costs and overheads etc. I politely refuse his offer.
  So, off to get the bike sorted and I hand the keys over hoping they don't moan about the nail in the rear tire. 2 hours later I get the bill for the £125 and told that everything is fine - tires etc.  Even the one with the nail I ask. What nail? And the rusty silencer? Eh? Off trots the service woman and out comes the service manager.  I mention to him that if they can't spot a nail that would skewer moby dick and a rusty silencer, then how vigilant are they?
 Now, this is the difference between the two dealers. The first dealer always fobbed me of with bullsh*t. The second lot offer me a new tire because of this glaring omission and will contact honda about the exhaust .

2 days later, I get a call about a brand new exhaust under warranty and they will sort me out with a new tire.  So, I save time and money and (even if they did miss the nail) I get someone who listens. 
  Guess who can get stuffed and guess who has a new customer? 
Honda nc750x ...hmm - a superdream for the 21st century? ZZZZZZ But the goozi is back running..yesserii jim bob. Fun time
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2018 at 18:33
Isn't this always the case no matter which make of bike or car?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BobV7 Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2018 at 19:31
Dealers were always a mixed bunch, I had one try to tell me the reason the pipes on my brand new Honda had gone rusty was due to me using the wrong grade of petrol. During a service another dealer managed to break off the tacho drive from the valve cover then hid the drive cable and broken bits in my top box in the hope I wouldn't notice. If you found a good dealer then you stuck with them right up to the point they went bust because the box shifters down the road sold lots more bikes cheaper.
V7 Classic Black and gold is the best colour
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cugsy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cugsy Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2018 at 20:29
When I collected the bike the first time, I fitted the top box carrier rails. This was after I discovered the seat wasn't even bolted on, just resting in its slots. Shoulda known then
Honda nc750x ...hmm - a superdream for the 21st century? ZZZZZZ But the goozi is back running..yesserii jim bob. Fun time
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike H Quote  Post ReplyReply Direct Link To This Post Posted: 10 Sep 2018 at 21:07
Originally posted by Brian UK Brian UK wrote:

Isn't this always the case no matter which make of bike or car?


Interestingly, my current 2 vehicles car and Ural are both dealer serviced, this is extremely unusual for me, as I normally tended not to trust dealers further than I could throw them, according to past experience, so did all my own maintenance.


"Chicken nuggets don't dance on a Tuesday."
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 10:14
If you have a good dealer doing it, no problem.
But they have to earn that trust for me, been hacked off too many times.

I have a 2.5 year old car with rust bubbles on the roof, I am now getting used to being fobbed off by dealers and manufacturers warranty departments.
Brian.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Jim Mac Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 10:32
i got a Mitsubishi Outlander two years ago (company car). I wnated it in white but all the internet chat about whaite ones was poor paint quality that Mitsubishi wouldnt honour.  apparantly the paint was very prone to chipping.  i did see a couple that looked as if they had been blasted by as 12 bore on the bonnet.  picked a grey one no paint issues.  Mitsubishi refused to honour the paint warranty claiming driver had been peppered by road gravel etc,  which they had, and that this was not in M's control - but other colours were not affected.   rip off Britain
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cugsy Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 11:01
Bought a brand new dacia duster 6 months ago.  In a day it had a stone chip. Crap paint - thin as buggery. No joy from dealer. Fixed it myself.
Honda nc750x ...hmm - a superdream for the 21st century? ZZZZZZ But the goozi is back running..yesserii jim bob. Fun time
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BobV7 Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 11:59
Have to give a thumbs up to the gals and guys from the Citroen dealer in Fareham for good service. The clutch went on the wife's Cactus and had be recovered home. It was collected by the dealer who dropped off a brand new loan car. Next day had a phone call to tell us due to staff going sick our car wouldn't be back on the day promised but keep the loaner until it's ready. Car fixed and driven back to us and their car collected. Repairs still cost a few bob but no charge for the loaner and in all honestly it didn't cause us any bother at all.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 17:07
I've had numerous cars over the years, stone chips are a fact of life. But what I have never seen before is rust creeping under the paint from where the supposed stone chip happened. The manager in the local bodyshop agreed and said it was very wrong, but Peugeot still refuse to do anything.
Clearly they are doing a cheaper paint prep these days.
Brian.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote rapheal Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 22:16
Originally posted by cugsy cugsy wrote:

OK. I bought the NC750x last september for commuting and based on it costing me peanuts to run. Boring as a marmite butty it is, but it'll do. Anyhoo, the thing is having it serviced and the difference between some dealers. When I had to take it for its 600 mile service I asked how much it would be. About £75 the honda dealer service people said. Could you fit the centre stand while its there? Yes - £125 fitted. OK,£200.  Took it to one of the honda dealers triumph partners (20 miles closer) for the service and waited.  2 hours later I get a bill handed to me for £300.  Not right says me - I quote what the others told me.  'Nothing to do with us'. I argue, they call the other dealer and I get a promise of the difference back but I have to cough up. A week later I get a sort of refund.  So, I wasn't too happy. I'll live with it.
    Back to the original dealers a couple of months ago to see what's involved in the 12 month service and how much. £155 and mostly an oil/filter change and a check over. 2 weeks ago I called them to book it in. 4 phone calls and no answer. 5th call and I leave a message with someone who will get me a callback within an hour. 2 hours and nowt. Out of curiosity I call another honda dealer who is closer in bury st edmunds. Answered straight away, service quote is £30 cheaper and it's booked in.  About 3 hours later I get a call asking me if I want to book the honda in from the original dealer. I mention the 30 quid difference. He gets snooty and mentions costs and overheads etc. I politely refuse his offer.
  So, off to get the bike sorted and I hand the keys over hoping they don't moan about the nail in the rear tire. 2 hours later I get the bill for the £125 and told that everything is fine - tires etc.  Even the one with the nail I ask. What nail? And the rusty silencer? Eh? Off trots the service woman and out comes the service manager.  I mention to him that if they can't spot a nail that would skewer moby dick and a rusty silencer, then how vigilant are they?
 Now, this is the difference between the two dealers. The first dealer always fobbed me of with bullsh*t. The second lot offer me a new tire because of this glaring omission and will contact honda about the exhaust .

2 days later, I get a call about a brand new exhaust under warranty and they will sort me out with a new tire.  So, I save time and money and (even if they did miss the nail) I get someone who listens. 
  Guess who can get stuffed and guess who has a new customer? 

if the first dealer gave you a quote, you should have gone to them, or at least asked the second dealer if they would honour the price ?
I was asked to carry out a major electrical repair to a property, the owner told me he had been quoted 240 pounds for everything
new consumer unit
new tails
new earth electrode and conduit to it
and bonding to gas and water
I told him 700 quid, its 2 days work for me and a ballache
I think the first person under priced ot get the job and then realised how much work and testing was involved

when I bought my first guzzi I asked about the costs of the small service and the large service, I was never charged that always much much more, the final straw was the installation of a new front mudguard, I had already ordered and paid for it, and asked if they could do it while carrying out the service, I was quoted 40 pounds to change it, seems reasonable, ended up being charged 130 quid as they said the forks needed to come out, as they were the dealer that sold it to me, I was a little annoyed, surely they have the technical info, but I think in this case the Son was taking over and just put the prices up
after that I never went back
now i have a chap I trust, I never quibble I just pay what he asks, same with my car

its a complex business and old school values have long gone
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 22:37
old school values have long gone

That sums it all up.
Brian.

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cugsy View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cugsy Quote  Post ReplyReply Direct Link To This Post Posted: 12 Sep 2018 at 06:59
The only one who touches the guzzi (apart from me) is dodge who used to work at dave wickes in watton. Old skool is right.  Apparently the honda dealers are supposed to have fixed price servicing 
Honda nc750x ...hmm - a superdream for the 21st century? ZZZZZZ But the goozi is back running..yesserii jim bob. Fun time
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Post Options Post Options   Thanks (0) Thanks(0)   Quote red leader one Quote  Post ReplyReply Direct Link To This Post Posted: 12 Sep 2018 at 13:06

This is where mine is going next week for Service/MOT

He used to work for a dealer in Newcastle on the Hill in Newcastle.

Had a row and went on his own few years back now.

He even collects and returns it for me.

Very reasonable.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote V7Chris Quote  Post ReplyReply Direct Link To This Post Posted: 13 Sep 2018 at 07:02
3 different Guzzi dealers have carried out a service on my bike over 2 years, 2 of them will never be touching it ever again, the third would only be reluctantly resorted to if I can't manage to service or repair whatever is the problem
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