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Brian UK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2019 at 14:44
Well just changed over to Nationwide.
RAC last year £150 for 15 months, this year £178 for 12 months. Nationwide a lot less than £156 with other benefits too.

So rang RAC to cancel. With hindsight should have chosen the "given up driving" option.

I want to cancel my membership, it's too expensive.
"It's very good cover and not increased in price very much and you really ought to compare in the small print"
I thought the increase was considerable and not worth the small difference in the terms.
"You have been a member since 1964, are you sure you want to give up all the benefits?"
What benefits?,
"The key return service"
Yes that was a nice idea until the plasic fob you supplied fell of inside 2 months.
"Well would you like us to keep you on record in case you want to return in a year?"
Yes, that would be nice.
"So that will be £5.00"
I'm not paying anything.
"But £5.00 is not very much."

What bit of I'm not paying are you finding difficult?

She then made some reference to checking elsewhere, put me on hold with some inane music playing. After 2 minutes I hung up.
Brian.

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Mike H View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike H Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2019 at 21:22
Keeping you on record costs £5.00? Shocked



"Chicken nuggets don't dance on a Tuesday."
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Brian UK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2019 at 22:19
Just trying to get some money I think.

They are probably on a bonus, so that £5 is probably a plus, just leaving is a minus.
Brian.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote lawny Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2019 at 22:53
I was fortunate to be with the AA when they decided to privatise themselves, so pocketed a £200 freebie.  Since then, I've been with RAC but only by using Tesco vouchers each year which makes it feel free.  Each year the RAC write directly to me as renewal time rolls around and the cost increases always seem eye-watering but then Tesco vouchers save me.  I've only used RAC twice but both times they were fairly prompt and though not entirely capable of fixing a tyre their recovery home worked.

I've now got a Nationwide Building Soc account that includes recovery so this may be the last year for RAC.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 03 May 2019 at 09:45
Yet to see how good Britannia Rescue is (Nationwide). But for less than £13 per month, depending on the balance in the account, considering it includes several other benefits, it's got to be value for money.
Brian.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote iansoady Quote  Post ReplyReply Direct Link To This Post Posted: 03 May 2019 at 11:24
I've used it a couple of times and it had quite long waiting times (1 hour plus) but the service was good with proper bike recovery vans and helpful drivers.

Some years ago I was trailing a BSA A10 over to Lincolnshire behind my Discovery to P/E it for something else. The Disco decided to lose its transmission oil on the M42 which put something of a hitch in the proceedings. When the Britannia driver arrived, he happily loaded the Disco onto the truck and attached the trailer behind. He took me home where we unloaded the trailer and BSA, then took the Disco to my local specialist and dropped it off  then drove me home. Good service in my book.
Ian
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dave P. Quote  Post ReplyReply Direct Link To This Post Posted: 03 May 2019 at 12:40
I know Carol Nash isn't everyone's favourite insurer but my experience with them has been fine.Their recovery service worked very well for me in Italy, and closer to home they picked up my dead Bullet via a sub contractor who was equipped with a specialist bike recovery van. In both cases the waiting time was reasonable and it's all included in the insurance policy.

http://www.jabphotojourno.co.uk/davep/DSCF3031.jpg



Edited by Dave P. - 03 May 2019 at 12:45
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Mike H View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mike H Quote  Post ReplyReply Direct Link To This Post Posted: 03 May 2019 at 19:46
Originally posted by lawny lawny wrote:

I've only used RAC twice but both times they were fairly prompt and though not entirely capable of fixing a tyre their recovery home worked.


I had a rear flattie summer 2017, called RAC out and, as I related the story to the dealer later at next service, naively expected the man to help me put the spare inner tube in. Nope, recovery. Dealer said yes because, on motobikes removing a wheel also involves disturbing the brake (removal of disc or drum because it's attached to wheel), and they are not allowed to mess with brakes. Hence recovery only, either to home or a motocycle repairer (who is allowed to mess with brakes). I Googled and there were only two bike places anywhere near, a Harley Davidson accessories only type shop near Oakham, the other I can't remember but 50 miles away. Home was only an hour 15 minutes drive for the flatbed, so home it was.







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Post Options Post Options   Thanks (0) Thanks(0)   Quote jmee54 Quote  Post ReplyReply Direct Link To This Post Posted: 03 May 2019 at 19:56
I have Carol Nash cover. Not had to use it but I have read good reports. Just added my car too, so it is n 8 wheel policy.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote motopete Quote  Post ReplyReply Direct Link To This Post Posted: 04 May 2019 at 20:00
Just renewed my insurance with Bennetts and RAC recovery is included in one of their "bundles", which also includes helmet & leathers cover, legal assistance, and EU cover for 90 days.
£60 for the bundle, or £65 if you just want the RAC cover...

?? I went for the bundle.

PS. I discovered Green Flag won't cover bikes, they only do cars, but renewing the car online resulted in a 40% discount!


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2019 at 10:20
Well, just to continue my saga. Checked my bank online today to see that the RAC took £178.02 out of my bank today.
I rank to ask what had happened to be told I am still listed as a current member. So clearly the lady I spoke to there on 29th failed to cancel my membership even though I told her clearly several times that was what I wanted. My wife was listening to the conversation too.

They are now supposed to be refunding me and the issue is being raised by the supervisor there.
Brian.

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Brian UK View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brian UK Quote  Post ReplyReply Direct Link To This Post Posted: 15 May 2019 at 21:50
Got home today, 15th May, to find two letters from the RAC. First, dated 7th May saying sorry you are leaving. The second, dated just May, said your subscription runs out on 29th April....

Still haven't had my money back.
Brian.

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